Another common error message in the Windows 7 OS is called Error 797. It is a network connection error and reads as follows “The connection failed because the modem or other connecting device failed. Please make sure that the modem or other connecting device is installed.” It generally occurs in the following instances:

1. When connecting to the internet
2. When setting up a Dial-Up Connection
3. When establishing a Network Connection
4. Post establishing a PPTP Connection
5. During use of Microsoft mail interface programs such as Office Outlook, Windows Live Mail and Outlook Express.

How to resolve this problem:

1. Replace the Network Adapter
2. Repair Registry Entries related to the network
3. Start the Plug and Play Service again
4. Replace the Network Driver Software with an updated version
5. Reverse the Unnecessary Changes that you made with Network Settings
6. Recreate the Email Accounts made earlier.

Replace the Network Adapter

This error can arise if the network adapter has not been correctly installed. To redo the installation you need to

1. Press Start.
2. Put Device Manager into the Search Pane.
3. Show the full list of options under Network Adapters
4. Use the right click function to go to the modem or network adapter, and choose Uninstall.
5. Reboot the computer.
6. This will initiate the Add New Hardware wizard. In case it does not go through the following steps:
7. Do Steps 1 and 2 again.
8. Use the Right click for your computer name and then scan for hardware changes.
9. When detected the network adapter can be installed.

Repair Registry Entries related to the network

Often we get the error 797 on account of rubbish entries in the registry related to the settings done for networking and connecting. This will come in the way of your computer connecting to the internet and will display error 797.

It would be best to do a scan of the entire registry and repair the problems detectged.

Start the Plug and Play Service again

Switching the Plug and Play Service off could cause display of error 797 message in Windows 7 OS. Do as follows:

1. Press Start
2. Input Services, and choose ENTER.
3. Click twice on Plug and Play.
4. Choose the Automatic option from the Start up menu.
5. Press Start to get the process started.
6. Confirm start with OK.

Note: If the process starts then you need not reboot the computer.

Replace the Network Driver Software with an updated version

A Network driver program that is out dated can also result in the Error 797 Message in Windows 7. In such a case, you can download the current updates suited to you network driver at the website of you modem manufacturer.

Reverse the Unnecessary Changes that you made with Network Settings

In case you have made any adjustments to your Network setting at any stage and the 797 shows up in Windows 7 use System Restore as follows:

1.Press Start |All Programs | Accessories | System Tools | Restore.
2. Press Next.
3. Choose a restore point for your system if possible
4. Press Next, and do as advised.

Recreate the Email Accounts made earlier

If you are seeing the error 797 when you send or receive new emails in Outlook Express, Windows Live Mail or Microsoft Office Outlook, it would be best to remove the earlier account/s and to create new ones as follows:

1. Start Microsoft Office Outlook 2010.
2. Go to Tools | Account Settings.
3. Choose the account that is giving the error 797, and choose Remove
4. Confirm the request if required.
5. Choose New button and do as the wizard instructs.

Best Option

The easiest and best option to resolve the 797 issue in Windows y is the use the recommended registry cleaner. This will take care of the problem instantly.